Privacy
BiteGateway We is committed to protecting the privacy and security of our users . This Privacy Policy explains how we collect, use, disclose, and protect personal information through our food delivery app service.
Scope
This Privacy Policy applies to:
1. BiteGateway mobile app (iOS and Android)
2. BiteGateway website (Bitegateway.com)
3. All services offered through our platform
Information Collection
We collect the following personal information:
1. Registration Information: Name, email, phone number, password, and location.
2. Order Information: Food preferences, order history, and delivery addresses.
3. Payment Information: Credit/debit card details (processed securely through
payment gateways).
4. Location Data: Device location (for delivery and pickup services).
5. Communication Records: Customer support interactions, feedback, and ratings.
6. Device Information: IP address, device type, operating system, and browser type.
Information Use
We use collected information for:
1. Service Delivery: Processing orders, payments, and deliveries.
2. Personalization: Tailoring app experiences, recommendations, and offers.
3. Customer Support: Resolving issues, responding to inquiries.
4. Marketing: Promotions, discounts, and newsletters (optional).
5. Analytics: Improving app performance, user experience.
6. Compliance: Meeting legal, regulatory requirements.
Information Disclosure
We may disclose personal information:
1. Restaurant Partners: Order details, customer information.
2. Payment Processors: Secure payment processing.
3. Delivery Logistics: Delivery addresses, contact information.
4. Marketing Partners: Anonymized data (aggregate analytics).
5. Law Enforcement: Compliance with legal requests, court orders.
6. Third-Party Service Providers: Data analytics, cloud services.
Data Security
We implement:
1. Encryption: Secure data transmission (HTTPS).
2. Access Controls: Restricted data access.
3. Data Backup: Regular backups.
4. Compliance: Adherence to industry standards (PCI-DSS, GDPR).
User Rights
You have the right to:
1. Access: Request personal data.
2. Correct: Update inaccurate information.
3. Delete: Request data deletion.
4. Opt-out: Marketing communications.
5. Complain: Report concerns to relevant authorities.
Retention Policy
We retain personal data:
1. Active accounts: Until account deletion.
2. Inactive accounts: 2 years from last activity.
3. Order history: 5 years for accounting, tax purposes.
Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be effective upon posting. Please review periodically.
Contact Us
For concerns, questions, or feedback:
Email: info@bitegateway.com
Phone: +2349042001996
Website: (Bitegateway.com)
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Nigeria.
Effective Date
[Dec 09 2024]
BiteGateway reserves the right to modify this Privacy Policy at any time. By using our services, you acknowledge and agree to the terms outlined above.